Privacy Policy

1.1 Information You Provide

We collect information that you voluntarily provide when you:

• Create an Account: Name, email address, password, phone number, and profile information.
• Use the App: Project names, task descriptions, notes, time logs, and other content you create or upload.
• Contact Support: Communications with our support team, feedback, and bug reports.
• Make Payments: Billing information processed through secure third-party payment processors.

1.2 Location Information

We collect location data specifically:

• At the moment you clock in to start a work session.
• At the moment you clock out to end a work session.
• Location data is used solely for work site verification and session logging.

1.3 Automatically Collected Information

We use the following tools to automatically collect certain information as you use the Services:

• App Data & Sync: Device type, operating system, and app usage data needed to sync your projects, tasks, and time logs in real time.
• Crash & Error Reporting: On our web dashboard, we use an error-monitoring vendor to capture crash reports and error logs so we can diagnose and fix bugs. This tool does not run inside the mobile app.
• Sign-In Providers: If you choose to sign in using a third-party identity provider, that provider shares your name, email address, and a unique identifier with us to create and authenticate your account.
• IP Address: Collected for security and abuse-prevention purposes.

1.4 Device Permissions

The PulseIQ mobile app requests the following device permissions, each used only for the stated purpose:

• Camera & Photo Library: To let you attach photos to tasks or site reports when creating or updating them.
• Calendar & Reminders: To schedule tasks and remind you of upcoming work.
• Notifications: To alert you about clock-in/clock-out events, task updates, and messages.

You can deny or revoke any of these permissions in your device settings at any time; doing so may limit the related feature but will not disable the rest of the app.

Within Your Organisation

Your time logs, location data, and activity may be visible to administrators or team members within your organisation according to their access permissions.

Service Providers

We share your personal information with trusted third-party service providers who assist us in operating our website and app, conducting our business, or servicing you. These include cloud infrastructure and database hosting providers, payment processors, transactional email providers, and security and error-monitoring vendors. All such third parties are contractually obligated to keep your information confidential and secure.

Legal Requirements

If required by law, regulation, or legal process to protect our rights, your safety, or the safety of others.

California Residents (CCPA)

You have the right to know what categories of personal information we collect (identifiers, account information, location data, usage data), to request deletion, to correct inaccurate information, and to opt out of the sale or sharing of personal information. We do not sell or share your personal information.

EU / UK Residents (GDPR)

You have the right to access, correct, delete, or export your personal information, and to object to or restrict certain processing. Our legal basis for processing is primarily performance of a contract (providing the Services) and legitimate interest (security, product improvement).